Collaborate on Work Items

Work items in SetGet are designed for team collaboration. Every work item has a built-in comment thread, an activity feed that records every change, and subscription controls so you stay informed about the items that matter to you. This tutorial walks you through the core collaboration features you will use daily.

Prerequisites

Before starting this tutorial, make sure you have:

• A SetGet account with access to at least one workspace.
• A project that contains at least one work item. If you need help creating one, see the Create Work Items tutorial.
• At least one other member in your workspace so you can test assignments and mentions.

Step 1 — Open a Work Item Detail View

Navigate to your project and click on any work item to open its detail view. The detail panel slides in from the right and shows the item's title, description, properties sidebar, comment thread, and activity feed.

You can also open a work item in full-screen mode by clicking the expand icon in the top-right corner of the detail panel. Full-screen mode gives you more room to read long descriptions and comment threads.

Step 2 — Add a Comment

Scroll down to the Comments section at the bottom of the work item detail view.

1. Click the comment input area to activate the rich text editor.
2. Type your comment. The editor supports bold, italic, inline code, bullet lists, numbered lists, and code blocks.
3. Press Enter or click the Send button to post your comment.

Your comment appears in the thread immediately and is visible to anyone who has access to the work item.

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You can edit or delete your own comments after posting. Hover over your comment and click the three-dot menu to see the available actions.

Step 3 — Use @Mentions to Notify Teammates

Inside a comment, type @ followed by a teammate's name. A dropdown list appears with matching workspace members.

1. Start typing — for example, @ali — and the list filters in real time.
2. Select the person from the dropdown by clicking their name or pressing Enter.
3. Post the comment.

The mentioned person receives a notification and is automatically subscribed to the work item so they see future updates.

WARNING

@mentions only work for members who belong to the current workspace. If someone is not appearing in the dropdown, check that they have been invited to the workspace.

Step 4 — Reply to a Comment (Threaded Replies)

To keep discussions organized, you can reply directly to a specific comment instead of posting a new top-level comment.

1. Hover over the comment you want to reply to.
2. Click the Reply button.
3. Type your reply and send it.

Threaded replies stay nested under the original comment, making it easy to follow multi-topic conversations on a single work item.

Step 5 — Assign or Reassign the Work Item

Assignments determine who is responsible for delivering a work item.

1. In the work item detail view, find the Assignees field in the properties sidebar on the right.
2. Click the field to open the member selector.
3. Search for or select one or more workspace members.
4. Click away or press Escape to confirm.

To reassign, simply open the assignees field again, remove the current assignee, and add a new one. All changes are recorded in the activity feed.

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You can also assign work items directly from the list or Kanban view without opening the detail panel. Look for the assignee avatar in the work item row or card and click it.

Step 6 — Change the State

States represent where a work item is in its lifecycle — for example, Backlog, In Progress, In Review, or Done.

1. In the detail view, click the State dropdown in the properties sidebar.
2. Select the new state from the list.
3. The change takes effect immediately.

On the Kanban layout, you can also drag a work item from one column to another to change its state visually.

Step 7 — Change the Priority

Priority helps your team decide what to work on first. SetGet supports five priority levels: Urgent, High, Medium, Low, and None.

1. Click the Priority field in the properties sidebar.
2. Select the desired priority level.
3. The priority icon updates on all views instantly.

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You can filter any view by priority to focus only on urgent or high-priority items. See the Organize and View Work tutorial for details on filtering.

Step 8 — Subscribe to a Work Item

Subscribing to a work item means you receive notifications whenever it changes — new comments, state transitions, priority updates, reassignments, and more.

1. Open the work item detail view.
2. Click the Subscribe button (bell icon) in the toolbar.
3. When subscribed, the bell icon appears filled or highlighted.

You are automatically subscribed to work items that you created, are assigned to, or were @mentioned on. To unsubscribe, click the bell icon again.

Notification preferences can be fine-tuned in your workspace settings. See Notification Preferences for details.

Step 9 — View the Activity Feed

Every change made to a work item is logged in the Activity tab. This gives your team a complete audit trail.

1. Open the work item detail view.
2. Switch to the Activity tab (next to the Comments tab).
3. Scroll through the timeline to see all recorded changes.

The activity feed shows:

• State changes (with old and new state).
• Priority changes.
• Assignee additions and removals.
• Label changes.
• Cycle and module assignments.
• Date changes (start date, due date).
• Comments posted.
• Description edits.

Each entry includes a timestamp and the name of the person who made the change.

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You can toggle between viewing Comments only, Activity only, or Both using the filter controls above the feed. This is useful when a work item has a long history.

Step 10 — Update Other Properties Collaboratively

Beyond state, priority, and assignees, work items have additional properties that any project member can update:

Property	How to update
Labels	Click the labels field and select from project labels
Due date	Click the date field and pick a date from the calendar
Start date	Click the start date field to set when work begins
Estimate	Click the estimate field and enter a value
Parent	Link this item as a sub-item of another work item
Relations	Add blocking, blocked-by, or duplicate relations

All property changes are reflected in the activity feed and trigger notifications for subscribers.

Summary

You now know how to collaborate effectively on work items in SetGet. The key actions covered in this tutorial are:

• Posting and replying to comments with rich text formatting.
• Using @mentions to notify specific teammates.
• Assigning and reassigning work items.
• Changing state and priority.
• Subscribing to work items for update notifications.
• Reading the activity feed to understand the full history of changes.

Related Pages

• Create Work Items — Learn how to create and configure work items.
• Organize and View Work — Switch layouts, filter, and save views.
• Work Item Properties — Full reference for all work item fields.
• Subscriptions — Detailed guide to subscription and notification behavior.
• Comments — In-depth reference for the comment system.
• Notifications Overview — How the notification system works across SetGet.