Moderation
SetGet Chat includes moderation tools that help workspace administrators maintain productive and respectful communication. Members can report problematic messages, and admins can review reports, delete messages, and configure channel-level moderation settings.
Report a message
Any workspace member can report a message they believe violates team guidelines:
- Hover over the message.
- Click the three-dot menu.
- Select Report Message.
- Choose a report reason:
| Reason | Description |
|---|---|
| Harassment | Bullying, intimidation, or personal attacks |
| Spam | Unsolicited promotional content or repetitive messages |
| Inappropriate content | Content that violates workspace policies |
| Misinformation | Deliberately false or misleading information |
| Other | Custom reason with a text description |
- Optionally add a description providing context.
- Click Submit Report.
The report is sent to workspace admins for review. The message author is not notified that their message was reported.
TIP
Reporting a message does not remove it or affect its visibility. It creates a moderation item for admins to review.
Admin moderation tools
Workspace owners and admins have access to moderation capabilities beyond what regular members can do.
Message deletion by admins
Admins can delete any message in any channel:
- Hover over the message.
- Click the three-dot menu.
- Select Delete Message.
- Confirm the deletion.
Deleted messages are permanently removed from the channel. A system note may optionally be displayed indicating that a message was removed by a moderator.
Who can moderate
| Role | Moderation capabilities |
|---|---|
| Workspace Owner | Full moderation: delete any message, review reports, archive channels, manage all settings |
| Workspace Admin | Full moderation: delete any message, review reports, archive channels |
| Channel Owner | Delete messages in their channel, manage channel settings |
| Member | Report messages, delete their own messages |
| Guest | Report messages, delete their own messages (in channels they can access) |
Review reported messages
Admins can review pending message reports:
- Navigate to Workspace Settings > Chat Moderation (or the moderation section in the admin panel).
- View the list of reported messages with:
| Field | Description |
|---|---|
| Reported message | The content of the reported message |
| Reporter | Who submitted the report |
| Reason | The selected report category |
| Description | Additional context from the reporter |
| Channel | Where the message was posted |
| Timestamp | When the report was submitted |
| Status | Pending, Reviewed, or Dismissed |
- For each report, the admin can take action:
| Action | Effect |
|---|---|
| Delete message | Permanently removes the message from the channel |
| Dismiss report | Marks the report as reviewed with no action taken |
| Warn the author | Send a DM to the message author (manual process) |
WARNING
Deleted messages cannot be recovered. Ensure you have reviewed the context before deleting a reported message. Consider whether the report is valid and whether the content truly warrants removal.
Channel moderation settings
Channel owners and workspace admins can configure moderation settings on a per-channel basis:
Restrict who can post
In some channels (like announcement channels), you may want to limit who can send messages:
| Setting | Who can post |
|---|---|
| Everyone (default) | All channel members can send messages |
| Admins only | Only workspace admins and the channel owner can post |
| Selected members | Only specifically designated members can post |
This is useful for:
- Announcement channels — only leadership posts updates
- Read-only reference channels — curated content from a few contributors
- Moderated channels — controlled discussion with approved posters
Slow mode
Slow mode adds a cooldown period between messages from the same member:
| Setting | Behavior |
|---|---|
| Off (default) | No posting restrictions |
| 30 seconds | Members must wait 30 seconds between messages |
| 1 minute | Members must wait 1 minute between messages |
| 5 minutes | Members must wait 5 minutes between messages |
Slow mode is useful for channels with high traffic where you want to encourage thoughtful messages rather than rapid-fire chat.
TIP
Slow mode does not apply to workspace admins or the channel owner. Moderators can always post without restrictions.
Moderation best practices
Establish clear guidelines
Before issues arise, publish channel guidelines that explain:
- What content is appropriate
- What constitutes a violation
- How reports are handled
- Consequences of repeated violations
Pin these guidelines in relevant channels so members can reference them.
Respond to reports promptly
Members who report messages expect that their concerns will be reviewed. Even if you decide to dismiss a report, doing so promptly maintains trust in the moderation system.
Be transparent about actions
When you delete a message or take moderation action, consider informing the channel (without identifying the reporter) that a message was removed for violating guidelines. Transparency helps set expectations.
Use moderation tools, not workarounds
Instead of asking members to delete their own messages or having heated conversations about content, use the formal moderation tools. Reports create an auditable trail and keep the process fair.
Archive, do not delete channels
When a channel becomes problematic, archive it rather than deleting it. Archived channels preserve history for reference while preventing new messages.
Moderation audit trail
SetGet maintains a log of moderation actions for accountability:
| Action | Logged |
|---|---|
| Message deleted by admin | Yes — who deleted, when, which channel |
| Report submitted | Yes — reporter, reason, timestamp |
| Report reviewed/dismissed | Yes — reviewer, action taken, timestamp |
| Channel archived by admin | Yes — who archived, when |
| Channel posting restriction changed | Yes — who changed, old/new setting |
Workspace owners can review the moderation log in workspace settings to ensure moderation is being applied consistently.
Handling edge cases
| Situation | Recommended approach |
|---|---|
| Heated argument in a channel | Intervene with a message asking participants to pause; review and moderate specific messages if needed |
| Spam from a compromised account | Delete the spam messages and contact the account owner via DM; consider suspending the account from workspace settings |
| False reports | Dismiss the report; if a member submits repeated false reports, address it directly |
| Cross-channel issues | Review the member's activity across channels; consider a workspace-level conversation if behavior is systemic |
Related pages
- Chat Overview — introduction to SetGet Chat
- Channels — channel creation and management
- Messages — message features and deletion
- Chat Notifications — notification and muting settings
- Workspace Members — manage member access and roles
- Roles and Permissions — workspace role definitions